The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . Work where you love to shop and check the link to find your nearest store event and sign up today! I was a loyal consumer at Ross atleast once, probably twice a week, until now. In accordance with applicable federal and state law protecting qualified individuals with known disabilities, Ross will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the Company. In regards to Ross asking for your Drivers license number: its not illegal. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. It's a fairly common practice among large retailers nowadays. This has been a lesson learned to not shop at stores that are not trustworthy. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. Ross has the WORST return policy. Clearly the message sent is that they don't value they customers. WORST RETURN POLICY EVER!!! Sales clerks are not friendly and management is generally unhelpful. In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. Agreed with below comment 100% they should really My 14.99 capris did not show in the system. A patient who has been diagnosed with a terminal illness is crying when a nurse from SCL 119 at CUNY LaGuardia Community College Any information you provide to Cake, and all communications between you and Cake, Remember Me. I do not want store credit I want my actual money back! I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. Mrs. Ross Fringed Two-tone Satin Kaftan - Brown $738 $1,230. I said what??? After only having it for one day.really???? The people waiting behind me where not happy as well. My items were newly bought with tags or stickers and clearly never used. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? For any reason, if you are not happy with your purchase from Ross, then no need to worry. You can return items after 30 days, but you will be refunded to you as store credit. Cashier needs to learn more about return policy of Ross. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. I think it would be better if we could return the items. I asked. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Tags only need to be on swimwear not t shirts. Brother, step-brother, sister, step-sister. I hear the voice of Nathan who left his father to die of grief and misery in my arms, who left the house of his father and left the God of his father. Many users would be better served consulting an attorney than using a do-it-yourself online The consent submitted will only be used for data processing originating from this website. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. You need to keep the item in new condition to qualify for a return. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? I want to return it, but I do not have the receipt. Assocyou suck. My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. As I was trying to speak she would not even have the courtesy to hear me out! I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. NWOT. Continue with Recommended Cookies. Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. 1: Asking for an ID. The 1-800 number was to customer service. When I went in to return it they told me I couldn't return it after 30 days and didn't give me a refund or store credit I bought this yesterday! If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. And if not , what should I do ? I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. Others will have longer periods of bereavement and may benefit from treatment. 16. All images are representative of merchandise carried in our stores. Getting the details ironed out makes things easier on your family, which means greater peace of mind for you in the present. This particular employee was accusing me of switching the tag. 2y. honestly I have so many it was just more of a hassle as I just wanted to exchange for something that fit but the woman working informed me that if I didn't have a receipt they would have to send me a check if it was over $50 which it was not so I didn't see a problem then she looked at me and said that without a receipt they would have to mark the price of everything down and would be refunding me the sale price so I was still okay thinking they would knock a couple dollars off of the original price but as she started ringing items for the refund price she informed me that I paid $20 dollars originally and she would be refunding me $.49 cents what in the world part of a return policy is that. 5 items, I paid no lower than $25 a piece. i shop at 3 different Ross stores on a regular basis. I felt discriminated against and for good reason that I will not go into here. All the associates and customers are required to wear masks inside their premises. She didn't have an answer for me and just said No And there were still costumes on the sale floor. I complained that it should be a credit to my Discover but they said the computer would not allow it. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. Work where you love to shop! Also, theyll exchange the item only if the product is available in stock at that time in the store. I have the receipt and it has not been 30 days since the date of purchase. credit for $14 and paid the balance of $22 with my Discover card. You can call 800-335-1115 for assistance. You grab what you need and give them the one that didnt fit and you are out the door. 10. If you have an issue with this, please return the item(s) after 24 hours and before 30 days and we will not ask you for an I.D (Unless you lose you receipt.) You now know all the important points that can make your return possible following the Ross return policy. article at here. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. This is a fraud !! I wanted to know the same thing is there a time limit? So why even put up tv video surveillance? Again, the return wasn't denied. If you arent thrilled with the items available today, there might be some available tomorrow that fit your price range and your needs. Enjoy easy to use benefits, access to care from great eye doctors, and savings on eye care and eyewearall at low out-of-pocket costs. Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. I just wanted to exchange for a smaller size. I spend my hard earned money at Ross and to be treated rudely just because of a $20 sweater put a dislike for the store in McKinney. I do not like the shoes, they do not fit; even though it says 51/2. I said ok, but your not going to refund me over 1 day. V. Ross return policy sucks! Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? I tried to return items bought for my daughters room makeover. THINK ABOUT IT PPL. Ask me why I do not know, that is a corporate question. By clicking "Accept", you agree to our website's cookie use as described in our Cookie Policy. Program Description. Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Save my name, email, and website in this browser for the next time I comment. Other similar brands like Michaels and Sams Club also offer returns without a receipt. She just kept interrupting me and would say it doesn't matter!!! We do have a 30 day limit but i harldy ever seen that policy enforced at my location. That is not counting that carrying out violence will often damage your body because you will end up a victim of someone who is either fighting back or another predator. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. I actually am a retail associate at Ross. Please also note that shipping and handling costs are not refundable. The tags are still on and everything. I put down my purchases and walked out of the store. We were very loyal Ross customers but no more. Mobile home? I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? I bought a nice flowy cover and I don't really find it appealing anymore. So I brought 3 shirts paid in cash a only a week later I found out it doesn't fit I have the tags and everything on it just lost the receipt I wanna return it Is it possible I could get my money back? they are quarantining the returns for 72 hours before returning back to the sales floor. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. I have not had any problems returning items at Ross as long as I was within STORE policy. Create a free website to honor a loved one who has passed away. The workers can wear a top of any color. If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. 6476. Loss is hard. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. I'm so hurt and sad by this! Follow the below-mentioned step-wise guide to make a successful return. I shopped at Ross and picked up a couple items. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. How can a cashier and manager tell me what I purchased. V If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value. I was out of town and found I needed a light sweater to ware to a wedding. When I purchased the items I specifically asked about the return policy. People will pay more for an item if there is better customer service. Could not return summer items given as gift. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. I couldn't afford to buy anther pair. NO ONE! Ended up returning 1 of the items yesterday on 4/19 at around 5pm. The back of the receipt doesn't disclose this return process either, neither does their website. 2. If you do not have the tags, it may be hard for us the verify the item on the receipt. Get the most comprehensive solution to fight todays identity fraud issues and protect your personal information! Went to Ross for an exchange. We believe reflecting on our mortality can help us lead more meaningful lives. He was nice, but I thought to myself, "since when does security does the supervisor's job?" Now, I have never seen a pair of women's short that cheap. I called the Ross I had bought the purse from. I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. They asked for my DL and then told me the refund would be store credit without the receipt. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. I will never shop in this store again. This button displays the currently selected search type. I said what about me? livenlaugh101. pratt financial aid package; what does a florida ged diploma look like; vjmcgillivray funeral home. Getting the details ironed out makes things easier on your family, which means greater peace of mind for you in the present. I wasn't reprimanded. Fun Strappy Going Out Top. This is the most unprofessional and rude person I ever met! As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." Discover how we can support your local organization. $5 $12. I have purchased a pair of white boots from Ross's. 14. Username or Email Address. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. What a horrible way to do business. Ok Ross, First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item.
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